After we parked the car and starting walking into the store, I thought in my head about what this process would be like. Of course I'd seen versions of how it's done in the movies, but not having been married before, I was alone to dream of it anyway I desired. At first, everything was happening just as I had imagined. We walked in and went over to customer service. Cara proudly announced that we were here to start a gift registry. But that's when things got different. The customer service person directed us over to an open office just to the right of the store entrance, an office with purple painted walls, a desk with two guest chairs on the outside and a good amount of fine china on display.
We have been in this particular Bed, Bath and Beyond countless times before and I swear to you I've never seen this purple office before. I began to get my bearings. I'm in Geneva, right? This is the store I think I'm in, right? As we walked over to this purple office, currently vacant as they called their wedding representative over the loud speaker, I thought that the man from the Twilight Zone was going to step out at any moment and declare to me: "You're traveling to a world you didn't know existed. In a world with a purple office you never saw before. You have now crossed over to... the gift registry zone." And cue the theme music.
So we sat there, waiting for the mysterious wedding rep to swoop down on us. And that's when the weird darkness, the feeling of uncertainty, the knowledge that I had not been aware of this visually apparent purple office before this trip... all of that faded away and the sun was shining again. The rep greeted us warmly and sat down (editor's note: I have forgotten her name as I am horrible with names. She will henceforth be known as "the rep").
The rep had a great, upbeat personality and an amazing approach to customer service. You see, I have certain feeling (it's like a mini-philosophy) on customer service. Any job where you have to wear your name on your clothing for all the world to see is a job where you can find the best customer service people. This is above any good encounter with a call center person you might have had, because even though you get to hear their name, they can hide behind a phone. An in-person, name on chest, face to face customer service associate. These are the best people at customer service. They cannot hide from you and they know it. Their face and their name are right there in front of you. So, if you treat them good, most of the time they will return the favor.
Wow, I went down a different path there for a bit. Back on track...
The rep helped us get our information put into the computer and gave us some great information and tips on registering. She then asked us what we wanted to accomplish today. We locked in on cookware and kitchen items. She walked us over and stayed there for a while, informing us on different products, asking about our needs, who does most of the cooking (me) and just about every question she could ask. She was absolutely invaluable to us. She even broke into the cutlery case when her keys didn't work so that we could handle the knifes. A potential move against what I'm sure is a company policy against breaking into things and giving sharp objects to customers. Thankfully my thirst for human blood was at a lull and I didn't feel the need for a slaughter.
Anyways, we spent the next hour or so walking around, judging, touching, discussing and scanning. I forgot to mention how awesome my fiancée is, because she made me the official scanning gun holder and shooter. I liked that.
We did end up leaving before we really wanted to, mostly because I was intent on watching the Final Four games that were starting in a little over an hour and we still had to do our grocery shopping at Meijer.
Up next in this gift registering adventure? Well, everything else. All we did was register for cookware and a few kitchen items. But let me say one more thing, the cookie sheets we registered for our amazing. They are dark and heavy. Very manly. I feel like if I bake cookies on them I need to infuse them with diesel and present them with the verbal adrenaline of a Monster Truck Show commercial.
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